Privacy Policy

1. Who We Are

Creative Media Agency (Pty) Ltd, a sub-division of Digital Business Solutions Holdings (Pty) Ltd, acting as the SaaS Agency for The CMART™-App, is the Responsible Party as defined under POPIA. We are committed to protecting the personal information of all individuals who interact with our services.

2. Information We Collect

When you submit the Free SMART Website opt-in form, we collect the following personal information:

• First name and last name
• Email address
• Phone number

No payment or financial information is collected at this stage.

3. How We Use Your Information

Your personal information is used solely for the following purposes:

• To create your CMART™-App account and begin your website build
• To communicate with you regarding your website setup, intake form, and onboarding
• To send you relevant service information, updates, and offers related to CMART™-App services
• To comply with our legal obligations under South African law

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

4. Legal Basis for Processing (POPIA)

We process your personal information on the basis of consent (by submitting the form, you consent to the processing described above) and legitimate interest (to provide the service you have requested). You may withdraw consent at any time by contacting us at [email protected].

5. Data Storage and Security

Your data is stored securely within the CMART™-App platform (built on GoHighLevel), which uses industry-standard encryption and security protocols. Data may be processed by GoHighLevel Inc. as a sub-processor. We retain your data for as long as your account is active or as required by law.

6. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete information
• Request deletion of your personal information, subject to legal retention requirements
• Object to the processing of your information for direct marketing purposes
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at [email protected].

7. Cookies

Our funnel pages may use cookies and tracking technologies to analyse traffic and improve our services. By using our pages, you consent to the use of cookies in accordance with this policy.

8. Contact

Information Regulator (South Africa): inforeg.org.za
Our Information Officer: [email protected]